The team has a fix, are working on testing it and will be releasing the fix as soon as they can. As with previous fixes, this will not restore old saves but should fix an error that caused this issue and prevent further instances of this issue occurring. The fix is for the version of the issue where crates or items are dumped / lost in the ocean, it is unknown if this will impact all versions of the issue reported by players but the team will continue to investigate after this fix is released.
As soon as I know more or get word that the fix is being released, I will let the community know.
As a side note, investigating the reproduction steps involving crates that was reported by players has given further insight into the Inventory and Toolbelt wipe issue also so they team should have a fix for this soon too. I will update the known issues post on that bug too.
The team have replicated the issue triggering when a full crate is dumped into the deep ocean (as reported by a number of members of the community). They’re now working with these reproduction steps to find a fix.
However, I am aware there are a number of players who have reported different reproduction steps that they have replicated themselves and players who have not dumped crates into the ocean. As there may be multiple triggers for the issue I’m going to continue to gather information for the team and let they know the details of what players are experiencing.
Thank you to everyone who has reported their experience so far. The team are very grateful to the community for sharing what information you can about your experiences with this issue.
As the most recent reports of this issue appear to be coming from players using single player mode, players that want to start a new save may benefit from starting a private multiplayer save and playing solo. The only difference in these saves is your username appears in the bottom left and the label maker does not work in multiplayer.
I know this isn’t ideal, but I hope it may be of some help to the community.
From reading through comments from players this issue appears to mainly affect single player saves and may occur if saving when a notification or comment from your character is present on the screen. (Replicated by Charlie1992 in their save)
Multiple loose items on the screen when saving appeared to be the cause for ASD in their save.
Players have reported success in downloading cloud backups from online storage and being able to access their saves again. This should be done quickly so corrupted saves are not backed up automatically.
Moving any loose items from around your shelter or sleeping back when saving so none are on screen has worked for ASD on their save to avoid the issue.
Players have reported this issue continuing to occur after the update to 2078. If this issue has occured for you since the update please see my comment here: [Known Issue][PS4/XB1] Stuck in "Cleaning Up" phase on load - #137 by Clare and include any information you can about your experience when commenting, thank you.
The team are continuing to investigate this issue as players have reported it occuring after the release of 2074. If you are stuck loading but in a different phase, please create a separate bug report and I will respond as soon as I can.
Xbox update has been published, you should see it in your regions soon.
UPDATE 10/17 Part 2
The XBox patch was submitted to Microsoft and is awaiting approval. As soon as the team gets this they’ll be publishing the patch.
Thank you to everyone who shared their experience of this issue. The team have released an update on PlayStation and are currently working on getting the XBox version released as soon as possible.
I’m sorry to say that due to the nature of this issue the fix will prevent the issue from happening again, but it cannot restore pre-existing saves affected by the issue.
I know how disappointing this issue is, and there is a wide range of saves that were affected by this. Both myself and the team appreciate everyone sharing their information about this and reporting it as quickly as you did. Thank you for your patience and understanding while they worked to get this fix out asap.
At the moment it is believed there could be two separate issues. If you are experiencing crashes but you are able to reload the previous save, please post here - [Known Issue][PS4/XB1] Crashing when saving - this will help me to determine the frequency difference between the two issues.
When loading a save, players are reporting the save hanging in the “Cleaning Up” phase and not progressing.
No known workarounds yet - If possible, please back up your saves.
Most players are reporting this issue occurring after the game saves while crashing. If this has occurred for you without a crash occurring, please let me know below.
Please also feel free to include your experience of the issue and let me know if you noticed anything else occurring before or during saving.