PS4 v1.09 - v1.11 Crashing when saving at tent

Console Forums [Console] Bug Reports
43

@Clare, sorry it took so long, but I’m finally emailing you the save slot (slot 4) we’ve been discussing, where it was save crashing frequently up to the point that I finished the game on day 129 under the 2074 build. As you know, I sent you guys an earlier version of that same save, around day 80 something, that I originally started under the 2071 build.

Regarding my most recent game that I started under the 2074 build and escaped on day 28 without any save crashes up to that point, I wanted to let you know that I decided to continue on from my pre-escape save just to see when and if the save crashing might start, playing purely with 2074. It did in fact start at day 35. I’ve included that save slot (slot 2) in the same zip file you had requested.

That save slot consists of the last successful save prior to my first save crash (maybe 10-20 minutes before the crash). I have not played that slot at all since the first save crash on day 35. It may help the devs to see what the state of my game was on the day that it began. Also pass along that the only significant things I did between day 28 when I saved and escaped without any save crashes, and day 35 when the first save crash happened, was chopping down a lot of wood from various nearby islands, collecting stones, and moving those things to an island adjacent to my “home” island. I also tore down about 4 farms at my home island, and built 6 on that rocky island, so only a net gain of 2 additional farms.

I was preparing to start building some wood structures on that rocky island, which is why I collected all the wood, but didn’t get to start building before the crash. I did not discover any new islands, or loot new wrecks between day 28 and 35. I also saved successfully many, many times during those 7 days.

That’s about it…

44

Hi EDenney,

Thank you for sending that save along. I can confirm I have retrieved it and uploaded it for the team. I also copied and your comment and included it in my report so they can read your experience in your own words - thank you for including all of those details.

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45

Hi @Merkraith, welcome to the forums. Thank you for this information, I shall pass it onto the team are workarounds are important to know and can provide clues to the cause!

46

Hi @General, I understand these issues are frustrating and I appreciate you sharing your information but please keep the thread on topic. I am only addressing the crashing when saving here. For other issues please submit a new report or common on a similar pre-existing one if you have not doneso already - thanks!

47

Ps4 build 2074 solo .
The crashing while saving bug is happening again when it was supposed to fixed. It is happening randomly now not sure why this is happening again

48

Hi @Sub, The team are continuing to investigate crashes players are experiencing when saving. It is possible there is more than one issue resulting in a crash.

Update 2074 was focusing on preventing the “cleaning up” issue from occuring, if this is occuring after a crash, please post here instead - [Known Issue][PS4/XB1] Stuck in "Cleaning Up" phase on load as it is a separate issue.

For crashes when saving without getting stuck in loading afterwards, there is a known issues post here: [Known Issue][PS4/XB1] Crashing when saving

[Edit: some words were a bit jumbled]

49

Hi.
It happened to me yesterday for the first time while saving my game at the shelter then it froze and I have to restart my console(ps4) since then it stuck on cleaning up while entering my game

50

Hi John, I’m sorry to hear this issue occured in your save. I responded to your post in another thread.

51

Thanks for your response

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Good afternoon,
so far nothing of a fix for all these errors, error saving, game crashing all the time, I can’t even walk on my island because it’s crashing everything. I know you had good intentions with coop mode but unfortunately it’s not possible to play anything right and with that we lose the will to continue playing your game.

53

@Clare Just a quick follow up to you about this problem. Since the last time I wrote you and uploaded copies of my save slots a couple weeks ago, I’ve started and completed three new games. The first was completed on day 28, the second on day 13, and the third on day 10. I focused exclusively on just trying to escape as quickly as possible, so I explored, scavenged, and built pretty much the minimum amount needed to get the job done. I did not have any save crashes during any of these recent games. It just reinforces what already seemed pretty obvious, that the more items created or discovered in the game world, the greater the likelihood that it’ll create a state where the save crashes will begin periodically occurring.

If it is indeed the increasing number of items that the game has to keep track of which is creating the conditions for the save crashes to occur, and if the devs can’t really find an easy solution to the problem (at least on the ps4), it might be helpful for players to know some things they can do to avoid or lessen the chances of it occurring. For example, if players keep a crate full of 72 fibrous leaves as opposed to having 72 of them left in piles on the ground next to various water stills or scattered around, is it easier on the game’s resources? If we find things we don’t really need in the lockers/cabinets/decks of shipwrecks but we don’t remove things from them if we don’t need them, does that make any difference? Etc. etc.

54

Hello Merkraith here again , I feel this bug could be affecting older saves only though right ? I did see where Denny had new saves and no issues ?

I have my save at 400 days , I’ve done a lot on it as well as my main island I built a big castle around my cliffs in the center. I’ve done a lot and did not have save issues before coop update for the record , and I was in the upper 300 days then.

So far it seems if I let more than 2 days pass , my save will crash on the first time , I did 4 days yesterday thinking my save will work on the first try since loading up my save , I was wrong. I was hands free when saving and it still crashed. I did have my inventory full but not sure if that mattered. I was hands free still which was working for me before.

Now it seems if I sleep each night , and go hands free , I face down at my sleeping bag and pause still for 5-10 seconds , I save fine. But once again this is upon reloading my save each time. I save a second time minutes later . Same spot , hands free , it crashes.

I actually do the crash on purpose so I can reload game faster , it closes it quick , I suppose I could goto menu and just close app too.

So to recap , on a save that is 400 days , I load game , I save after my next sleep hands free , looking Down , it works . If I save a second time it crashes. Closing out the game entirely after first and only successful game , and reloading it is my current “workaround”. I just repeat this day by day

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Hi @EDenney, thank you for that update, I shall add this to my report for the team and also pass along your feedback regarding communication if it is the number of items causing the issue. I know the team were also looking at the difference in how saves from different versions were being affected so I’ll be sure to highlight the differences in your saves there too.

@Merkraith - I think my response above to EDenney covers some of what you said.
I’m sorry if I missed where you said it before, but are you playing on PlayStation also? If this is the case would you be happy to share a copy of your save with the team?
I’ll add your comments on your experience to my report regardless. Thank you for taking the time to share that update.

56

@Merkraith If you followed my whole thread, you’d see that the bug definitely doesn’t affect older saves only. I’ve had the same problem with older and newer saves, but as I mentioned above, it doesn’t happen if you minimize the number of items the game has to keep track of. In my experience, the more items you discover, harvest, scavenge, chop, etc., the more the game has to keep track of, and at a certain point the game simply becomes unstable to the point that it will sometimes crash when saving. The reason it hasn’t crashed in my recent games is simply because I did a very minimal amount of of discovering/scavenging/harvesting/building. It is not triggered by how many days you play the game, as I’ve had the problem start at day 35, and in another game not start until around day 60. I was working much faster in the 35 day game than I was in the day 60 game.

Obviously 400 days into the game, you’ve discovered, scavenged, and built a heck of a lot, so the game should certainly be in the state where it can crash periodically while saving. In my personal testing, simply standing around and saving periodically once the game was in a bad state, didn’t cause the crashing. Nor did it crash if I just loaded up the save game, and saved over and over and over again. I had to do some sort of menial tasks, save, rinse and repeat, and it would crash about every 5 or 10 times that I saved. I have not played past day 129, so if you have anything new and definitive to add, perhaps it will shed additional light on the problem.

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@Clare How would I share a save by the way , yes I’m on PS4.

All of my items and progress were not an issue prior to co op update , so clearly this all worked fine and dandy before also , so what changed during these updates?

I played more after my prior comment and it seemed if I waited until the next day I would have a crash no matter what .

It seemed I could only do a few short tasks for maybe 15 actual minutes , and still save successfully in the hands free way.

Any time I immediately saved after a successful save , was an automatic crash , like within 10 seconds of a successful save.

I really think I may have to put this save on hold until it’s fixed . It’s frustrating to not know if things will save , and reloading the game constantly takes a lot more time.

I’ve yet to beat the bosses on this save and it is my first ever save. ( yes I did a lot of exploring , farming and building and just never did the bosses yet lol )

I think I may just start a new save in the meantime , I’ve been enjoying a co op game with a friend too when we find time to play together.

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Hi Merkraith,

Sorry for the delay in getting back to you. Considering you felt issues appears after co-op update I think it would be worth it for the team to see a copy of your save and maybe do some comparisons with other saves they have (Including EDenny’s younger save) and with different versions if that’s possible (I’m not a dev myself so I cannot say for sure). As some issues only start to show up in more established saves, you save may be a good baseline for other issues too if you’re still happy to share it.

To transfer the save…

  1. Turn on PS4
  2. Insert an External USB Drive into one of the 2 USB ports on the front of the PS4.
  3. In the main menu, go to “Settings”
  4. Click on “Application Saved Data Management”
  5. Select “Saved Data in System Storage”
  6. Select “Copy to USB Storage Device”
  7. Select Stranded Deep
  8. Select all files and press “Copy”
  9. Wait until transfer is complete
  10. Remove External Drive
  11. Zip up all files copied to USB drive including “.bin” and “Profile” files
  12. Email us the Zip files to contact@beamteamgames.com - please include your forum username in the subject line and let me know here when you’ve sent it. That way I can quickly find and grab it for the team.

or, if unable to send the files via email you can upload the files to your Dropbox or other cloud file service and email us the link.

Thank you.

59

@Clare

Hey Clare. It’s been a month or so since I’ve posted, but I’ve literally been playing almost every day since the last update. During that time I’ve probably completed around 20 single player games. Because of the save-crashing bug which occurs the longer you play or the more you explore etc., my focus has been strictly on trying to see how fast I could escape on the various game modes and settings, so none of those games was longer than 15 days and most were 7-8 days. I wanted to let you know that during all of those short games and thousands of saves I experienced zero save-crashes.

However I still have a save slot at 35 days where the the save-crashing had begun and continues to occur, at least up to today’s new update. The team fixed a very impressive laundry list of issues with this update, but I can’t say that I specifically noticed this problem as being listed as fixed in the update notes, nor was it listed as a remaining “known issue” at the bottom of the list of fixes. Did I misread the list of fixes and miss this, or if not fixed, is there any feedback from the devs on this issue? It’s been a persistent, recurring problem on any of my longer games, but it would be nice to be able to do more than just race to escape ASAP before the save crashing sets in.

You’ll probably have a lot of feedback and new issues cropping up after today’s update, and some of those will be a higher priority, but when you get a chance please follow up on this issue for me. Thanks

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A post was split to a new topic: [2078] Crashing and Spears Flying

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Hi EDenney,

Thanks for that update, I’m glad to hear you’ve avoided crashes but understand these are all short games with not a lot of room for expanding the saves.

The known issues mentioned at the bottom is not the full list of the known issues the team are working on - this was just something the team felt they wanted to mention as they included a workaround for the desyncs when can cause trickle down effects in multiplayer games.

There was no specific fix listed for crashing when saving, but I believe there are a number of issues fixed that the team hopes will help combat the frequency for some players. The team are continuing to work on investigating this issue and the various triggers that may cause it. I’m sorry to hear that the issue still occurs for you in your older save slot. I’ll make a note of this for the team along with newer reports from players since the update.

One player did mentioned experiencing crashes when they saved after getting error messages. Would you recieve a lot of error messages in your 35 day save? This could be a seperate trigger or unrelated, but I’d be interested to see what you think about it.

62

Dear team,

first of all, I have really been enjoying this game (until the crashes started). I am going to post in this thread as it matches my experience and EDenney did a good job analyzing the issue already.

Short (sad) story (long story below):
I am experiencing the same problem as EDenney with one big difference now.
I am now at a point that when returning to my main island the game would just crash right when still loading the island. Every time! Reproducible! (in-game time is day 480)

Details:

I am going to try to include as much information as I can (remember).

  • It is a single player save created with version/build [2033]
  • It is at default settings
  • No custom islands (seed?)

I have been “living” with this issue (game crashing every few saves) since the the interaction bug was fixed. Same as EDenney I was playing and saving when the interaction bug kicked in (introduced with version/build [2071]). After version/build [2073] fixed the interaction bug I was continuing playing that same save that was affected by the interaction bug - haven’t had an issue with interaction since. However my game started to crash after some “quit to main menu” / “continue” cycles. Even with version/build [2074] which was supposed to fix the crash at save issue it was getting worse and worse.

The crash could be triggered (at least for my save) when doing some continued “quit to main menu” / “continue” cycles and for me was then happening either on returning to menu (when the menu loaded) or when hitting continue and the game tried to load the save or when trying to save at the shelter. I think all these have in common that on all these instances the save file is accessed (either loading or saving). I also concur with EDenney’s suspicion that this could be some memory leak kind of bug that builds up on consecutive save/load cycles. I also concur with his observation that it may have to do with how many resources / structures are collected / built on the main island.

From my observation the crash could also be triggered after traversing from one island to some other (I believe this would also trigger some kind of save/load cycle - but the devs should know this better). After a few saves on new island it will also crash. I have not noticed the crashes so far when freshly loading into the game and staying on the same island and doing consecutive saves there.

Until last week the game was “only” crashing when doing one of the above mentioned things. So I could work around that issue by frequently saving, quitting the game and freshly reloading. This helped keeping the crashes to a minimum. However, beginning of last week I started to experience the crash as soon as I returned to my main island and tried to save there. I was about to report the issue when I tried some last time and did “things a little different” - meaning after arriving I did not save right away but did some other stuff first and then only saving after a couple of minutes. This worked and I could continue playing on my main island. I built some more structures with the resources I brought back and as long as I was staying on this island it was fine to save and load. I could even go to two other adjacent islands to get more building material and further build the base. But now I am on the third island trying to get back to the main one and it will always crash on approaching / loading the island.

For me it was getting worse and worse the more stuff I have collected and built on the main island - and I have A LOT of stuff lying around - up to the point right now where it would crash at each approach to my main island.

Before: When approaching the main island the game would start to stutter and come to a complete freeze (in display) but the raft would still move towards the island until it hits the shore (when aimed right before the stuttering starts). After some time the island will appear completely empty (no rocks, no trees, no structures, no loot, nothing but the ground). After a couple of minutes it will start loading the structures on the island and the stuff collected (e.g. crates, materials). At first it looks like all the stuff is just spread everywhere on the beach and in the water. After some more time the stuff will be placed where I previously left it. This whole procedure would take more than 3 minutes.
Now: It is crashing during the loading of the island.

Additional info (not sure this has anything to do with the issues though):

One odd thing I noticed: one of the giant crabs did not show up lately on my home island.
I did not investigate though and just thought it might have been stuck somewhere under water.

Things I did (which I can remember at least) which are probably not intended by the devs :slight_smile:

  • built a raft base + floor + container shelf where the anchor is (but this never seemed to cause any issue)
  • harvested container parts of containers with “multiple” spawns at the same position (got like 5 x 8 walls + 8 doors before the container was broken down)
  • tried to build some foundations “around” non-fell-able trees but they were just not aligned with the rest of the structures, so I removed those again

Hope that any of the information can help the devs find and fix the issue so I can continue exploring. Sill have 9 islands left to explore and my building / perimeter is only half finished :slight_smile:

Thanks and keep up the good work.

PS: I do not think the latest update [2078] did any change to that crashing issue - and as far as I understood there was no intention in that release to fix the crashing issue.

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