Hi Grandmasteryoda,
I moved your post to the general discussion section as it is not a bug report.
I do not have an eta for a fix yet, in case you didn’t see it I updated my post earlier - [Known Issue][PS4/XB1] Loss of interactions
I do not have access to player accounts (to mark the game as refunded) or payment information here. If you wish to seak a refund please contact store support for the playform where you purchased the game as all refunds need to through them.