Hi Shelly, welcome to the forums
I moved your post to a new topic instead of keeping it in the comments section of another post.
I believe the issue you are refering to is the interaction issue. This is one the team is aware of and are currently working on the fix for. You can find more information on this issue as well as some workarounds that players have been using here: [Known Issue][PS4/XB1] Loss of interactions
While I understand the workarounds are not ideal, I hope they may be able to help while the team continue to work on the fix for this.