PS4 [2107] connectivity Multiplayer dc

When playing online with a friend they disconnect after about 10minutes at most no error when hosting, they just vanish.

Hi Bowacicawowow, welcome to the forums,

My apologies for the delay in responding to your report. I’m sorry to hear you’re experiencing issues with connections in your game.

If these issues are persisting for you, please let me know:

  • Are you both in the same household using the same connection, or seperate households?
  • What connection type are you both using? (wired, wifi, 4/5G)
  • In your console network settings, what NAT type is displayed? If Player 2 and the host have two different NAT types, please confirm for me which is which.
  • What brand of router and ISP do you both use?
  • What region are you using for the multiplayer save? (if you’ve tried multiple regions please let me know if performed better than others)
  • If you experience disconnects in the save, have you noticed any common occurances that result in your disconnects - eg:
    • When travelling between islands
    • When on your base island
    • When when on surrounding islands
    • When performing a particular action
    • When you are further apart in the game… etc

Any additional information you can provide about your experience would be greatly appreciated and will help the team in their investigation of disconnects and may also help me to suggest some workarounds to try.

Thank you.