Hi all! (again…)
Once again thank you so much to everyone who has shared details of their experience to help narrow down the cause of this issue. I’m happy to say that the team believe they may have found the cause of the interactions issue and are now working to resolve it. It is believed to be, in part, related to another issue on missing snakes reported by a number of you.
The team also want to thank you for your support and understanding while they continue to work on this. If you’d like to continue sharing details of your experience below, please feel free to so.