Connection issues

For the topic title above, please use the format:
[Platform][Game Version][Affected Topic] Post Title
For example: “[XB1/PS4][1820][Audio] Sharks singing too loud at night”
The game version number can be found at the bottom left of the main menu.

For the main post please follow the summary as best you can:
Feel free to edit and replace each section with your own info.

Please provide as much detail of the issue and your experience with it as possible. Please also let us know how frequently the issue occurs and if it can occur from the start of a gameplay session or over time.

This number can be found at the bottom of the cartographer

Were any of your settings changed from the default options and have you added any custom Islands?

What steps, if known, can cause this issue to occur for you?

-Have you tried reloading your save, game or console?
-Have you tried clearing the cache of the console by shutting down for 2 mins before rebooting?
-Is there anything else you tried to alleviate the issue? Please let us know whether it was successful or not.
-Please feel free to provide any other information you feel may be relevant to this issue.
-Images / Links - If you have any images or clips of the issue happening, please include them. Having issues staying connected with my friend.

Hi Shortdogg1973, welcome to the forums.

Thank you for submitting this report. I’m sorry to hear you’re experiencing connection issues in multiplayer.

Please let me know:

  • What console are you playing on?
  • What version of the game are you playing? (this number is in the bottom left of the main menu)
  • What ISP and router are you using?
  • What is the NAT type of your console (this is in the network settings of your console)
  • Are yourself and your friend in the same household on the same connection or on a separate connection?
  • Are you using wired or wireless connections?
  • What region are you playing Multiplayer on?
  • What does the disconnect look like for you? Can you not connect from the beginning, or are you disconnecting over time?
  • If disconnecting during gameplay, have you noticed a common factor in where or when it occurs?
  • If you swap who is hosting a game, does the same issue occur?
  • Can either of you connect and maintain a connection to other public games?

Any additional information you can provide would be greatly appreciated and may allow me to provide some suggestions for you to try.

Thank you.