Hi SOMETHING_NASTY - welcome to the forums,
I’m sorry to hear this has occurred for your save. I completely understand how disheartening this issue is for players - thank you for sending your save file along, I’ve found the email you mentioned and will pass it onto the team along with the image you included.
Thank you for also letting me know about the PC version of the issue you found, while I don’t know if this is related, I will alert the team and let them know you were labeling boxes in your game. Would you have used any special character or punctuation when labeling them?
Please also let me know if you tried any of the workarounds listed above when trying to log back into your save file.
With regards to multiplayer - the statement for the team is in the Console Version FAQ and reads: “Unfortunately we can’t go into details about this, but any announcements for the game will be made in the News and Announcements section first, as well as on our Facebook and Twitter profiles.”